Contact Us
Got a question about one of our reviews, spotted something that needs updating, or fancy suggesting a casino we haven't covered yet? This page tells you how to reach the team behind Online Casinos, and what we can (and can't) help with.
How to reach us
The quickest way to get in touch is by email: [email protected]. Whether you're asking about our rating methodology, flagging outdated information on a review, or letting us know about a change at one of the operators we cover, drop us a line and a member of the team will come back to you. We try to reply within a couple of working days, though it can take a little longer during busy periods.
When you write in, it helps to include:
- The name of the casino or page your query relates to
- What you found, or what you'd like us to look into
- Any links or screenshots that support what you're telling us
What we can help with
Online Casinos is an independent site that reviews, compares and ranks online casinos available to players in Ireland — covering games, bonuses, payment options and payout speed. We're happy to hear from readers about:
- Corrections to a review, bonus offer, or payment method listed on the site
- Suggestions for a casino you think Irish players should know about
- Feedback on your own experience signing up, depositing or withdrawing at a site we cover
- General questions about how we assess and rank online casinos for the Irish market
What we can't help with
We're a comparison and review site, not a casino operator, and not a customer support desk for the brands featured on Online Casinos. That means a few things fall outside what we're able to sort out directly:
- Account issues — locked accounts, verification problems, disputed bets or bonus queries need to go through the support team of the casino in question. Each operator we list has its own customer service channel, usually live chat or email, found on their own site.
- Withdrawals and payments — we don't hold player funds or process transactions, so we can't chase a withdrawal on your behalf. If a payout seems delayed, contact the casino directly first, then their licensing authority if the issue isn't resolved.
- Complaints requiring regulatory action — if you believe a casino has breached licensing conditions, that's a matter for the regulator that issued its licence, not for us.
If gambling is starting to feel like it's causing problems rather than entertainment, our responsible gambling page has information and support resources worth reading.
Before you write in about a specific casino
A lot of queries we get are already answered on the site itself. It's worth checking these first:
- Read the individual casino review for details on licensing, accepted payment methods and typical processing times
- Check the bonus terms listed alongside any offer — wagering requirements, minimum deposits and expiry dates vary by operator and change from time to time
- Have a look at our terms and conditions for how we source and present information on the site
If you're specifically looking for casinos that operate outside the standard Irish framework, our non-GamStop casinos page covers that separately, since it's a distinct topic with its own considerations.
A note on accuracy
Casino offers, wagering requirements and payment options change more often than most people expect. We work to keep our reviews current, but if you spot something that's out of date — an offer that's expired, a payment method that's been dropped, a change in licensing — telling us helps keep the site useful for the next person doing the same research you are. We'd genuinely rather hear about an error than have it sit uncorrected.
Who's behind the reviews
You can read more about how Online Casinos approaches casino research and ranking on our about us page. It covers our general approach and what we look at when assessing an operator, separate from the day-to-day contact details on this page.
Next step
If you've a question that isn't covered above, email us at [email protected] with as much detail as you can. There's no pressure and no obligation — we're simply here to keep the information on this site as accurate and useful as possible for people comparing online casinos in Ireland.